raya24's Commitment to Your Privacy
raya24 takes the protection of every player's personal information seriously. This policy explains in detail how we collect, store, use and protect your data when you use our platform.
Our Six Privacy Principles
Every data-related decision we make is guided by the following principles.
Solid Data Security
All personal information is encrypted using SSL technology during transmission and stored in systems protected against unauthorised access.
Information Confidentiality
Your account information, transaction records and personal details will not be shared with third parties without your consent, except where required by law.
User Control Rights
You have the right to request access to, correction of, or deletion of your personal data at any time by contacting our support team.
Minimum Data Collection
We only collect information needed for specific purposes — account registration, identity verification, payment processing and customer support.
Change Notification
Any material changes to this privacy policy will be communicated to players via notifications on the platform or through their registered email.
Limited Retention Period
Personal data is only kept for as long as necessary to fulfil the original purpose of collection or as required by applicable law.
Introduction and Scope of This Policy
raya24 ("we", "our platform") operates under international licensing and is committed to protecting the privacy of all individuals who use our services. This Privacy Policy applies to all users who access the raya24 website, including registered players, visitors and anyone who interacts with our support services.
By registering an account, making a deposit, using games or simply browsing our platform, you acknowledge that you have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.
🔒 This policy covers all raya24 services — online slots, live casino, Sic Bo, sports betting, account management and all our communication channels.
Information We Collect
To provide you with a secure, smooth and licensing-compliant service, we collect several categories of information from our users:
- Registration Information: Full name, date of birth, email address, mobile number and chosen username.
- Identity Verification Documents: A copy of your identity card (MyKad) or accepted identity document for account verification and Know Your Customer (KYC) compliance purposes.
- Financial Information: E-wallet details (Touch 'n Go eWallet, ShopeePay), bank account numbers for FPX and DuitNow, or crypto wallet information (USDT, BTC, ETH) used for deposits and withdrawals.
- Platform Activity Data: Betting records, transaction history, login logs, IP location, device type and browser information.
- Communications: Correspondence via live chat or email with our customer support team.
- Cookies and Technical Data: Session cookies, preference cookies and platform performance analytics data collected automatically.
We do not collect information beyond what is needed to run our services properly and to meet our relevant legal obligations.
Purpose of Using Your Information
Every piece of information we collect is used for a clear and lawful purpose. We use your data to:
- Create and manage your user account securely.
- Carry out identity verification to meet licensing requirements and legal compliance.
- Process deposit and withdrawal transactions using your chosen payment method.
- Provide 24/7 customer support in Malay and English via live chat and email.
- Detect suspicious activity, fraud or violations of our terms of service.
- Analyse usage patterns to improve the playing experience on our platform.
- Send relevant service communications such as transaction confirmations and account update information.
- Meet legal obligations and requirements of relevant regulatory bodies.
We do not use your information to build marketing profiles sold to third parties or for third-party advertising purposes without your explicit consent.
Sharing and Disclosure of Information
raya24 does not sell, rent or trade users' personal information to third parties for commercial purposes. However, there are limited circumstances where disclosure of information is required:
- Service Providers: Payment providers, gaming platforms and technical services that work with us may receive information needed to process your transactions. All such third parties are subject to strict confidentiality agreements.
- Legal Obligations: We may disclose information if required by court order, legal investigation or direction from a lawful authority.
- Security Protection: In cases of suspected fraud, money laundering or security threats, we reserve the right to disclose relevant information to the appropriate authorities.
⚠️ raya24 will never ask you to share your password, e-wallet PIN or sensitive information via email or live chat. Please report any such request to our support team immediately.
Data Security and Protection
We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure:
- SSL/TLS encryption during data transmission between your browser and our servers.
- Password storage using strong hashing techniques — we do not store passwords in plain text.
- Strict access controls where only authorised staff can access user data, and only to the extent needed for their duties.
- Continuous system monitoring to detect and respond to security threats.
- Regular security audits by independent third parties.
- Clear incident response procedures in the event of a data breach.
While we take every reasonable step to protect your data, no system is completely impenetrable. You are also responsible for protecting your account password and ensuring no other party uses your device to access your raya24 account.
Cookies and Tracking Technologies
The raya24 platform uses cookies and similar technologies to improve the user experience and keep your session secure. There are several types of cookies we use:
- Session Cookies: Required to maintain your login session while browsing the platform. These cookies are deleted automatically when you log out or close your browser.
- Preference Cookies: Store settings such as your preferred language and display preferences for ease of use.
- Analytics Cookies: Help us understand how users interact with the platform so we can make ongoing improvements.
- Security Cookies: Used to detect and prevent fraudulent activity and cyberattacks.
You can manage cookie settings through your browser, but please note that disabling certain cookies may affect the functionality of our platform.
Your Rights as a User
As a raya24 user, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team via live chat or email:
Right of Access
You have the right to request a copy of the personal information we hold about your account.
Right of Correction
You may request correction of any information that is inaccurate or incomplete in our records.
Right of Deletion
You may request deletion of your account and personal data, subject to legal retention obligations.
Right to Object
You may object to the processing of your data for certain purposes such as promotional communications.
Right to Portability
You may request your data in a machine-readable format for transfer to another platform.
Right to Restriction
You may request that we limit the processing of your data in certain circumstances while a dispute is being resolved.
Cross-Border Data Transfers
raya24 operates under international licensing and may store or process data on servers located outside Malaysia. In such situations, we ensure that any data transfer is covered by appropriate data protection agreements and meets accepted international security standards.
We only work with service providers that meet data protection standards equal to or higher than what is required under this policy.
Policy Updates and Changes
raya24 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements or technology in use.
If there are material changes that significantly affect your rights, we will provide reasonable notice via in-platform notifications or email to your registered address. Continued use of the raya24 platform after such changes take effect will be considered your acceptance of the updated terms.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
Current effective date: 1 January 2026. For any questions regarding this privacy policy, contact us at [email protected]
Ready to Start Playing Safely?
raya24 provides a safe and transparent gaming environment. With strong data protection, 24/7 support and trusted payment methods, you can focus on your gaming experience.